Capital Traders Hub
Privacy Policy
Your Privacy Matters to Us
Last Updated: August 2025
🔒 Your Privacy is Protected
At Capital Traders Hub, we are committed to protecting your personal information and being transparent about how we collect, use, and share your data. This Privacy Policy explains our practices in clear, understandable terms.
1. Introduction
Capital Traders Hub (“we”, “us”, “our”, or the “Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and disclose information about you when you use our services, including our website, trading platforms, and associated services.
This Privacy Policy applies to all users of our services, including visitors to our website, account holders, and clients who use our trading and investment services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect various types of information to provide and improve our services:
Personal Identification Information
- Full name, date of birth, and gender
- Email address and phone number
- Residential address and country of residence
- Government-issued identification documents (passport, driver’s license, national ID)
Financial Information
- Bank account details and payment method information
- Trading account balances and transaction history
- Tax-related information for reporting purposes
Technical Information
- Trading platform interactions and preferences
Communication Data
- Records of support conversations and inquiries
- Email communications and marketing preferences
- Feedback and survey responses
- Live chat transcripts
3. How We Collect Information
We collect information through various methods:
- Direct Collection: Information you provide directly when registering, completing forms, or communicating with us.
- Automatic Collection: Information collected automatically through cookies, analytics tools, and tracking technologies.
4. How We Use Your Information
We use your personal information for the following purposes:
Account Management & Services
- Creating and managing your trading accounts
- Processing transactions and managing your investments
- Providing customer support and responding to inquiries
- Facilitating deposits, withdrawals, and transfers
- Managing copy trading, automated trading, and other specialized services
Legal & Regulatory Compliance
- Verifying your identity and completing KYC (Know Your Customer) procedures
- Complying with Anti-Money Laundering (AML) regulations
- Meeting tax reporting and regulatory requirements
- Preventing fraud and unauthorized activities
- Conducting risk assessments and monitoring
Communication & Marketing
- Sending important account notifications and updates
- Providing market news, analysis, and trading signals
Service Improvement
- Analyzing usage patterns to improve our platforms
- Developing new features and services
- Enhancing security measures and fraud prevention
- Personalizing your experience and recommendations
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers & Business Partners
- Payment processors and banking partners
- Identity verification and compliance service providers
- Customer support and communication platforms
Legal & Regulatory Requirements
- Financial regulators and government agencies
- Law enforcement when required by law
- Tax authorities for reporting purposes
- Court orders and legal proceedings
Business Transactions
- In case of merger, acquisition, or sale of assets
- During business restructuring or reorganization
- To potential buyers or investors (with appropriate protections)
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement robust security measures to protect your personal information:
- Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
- Access Controls: Strict access controls ensure only authorized personnel can access personal information.
- Multi-Factor Authentication: Required for account access and sensitive operations.
- Regular Security Audits: We conduct regular security assessments and penetration testing.
- Secure Infrastructure: Our systems are hosted on secure, monitored infrastructure with regular backups.
- Employee Training: Regular privacy and security training for all staff members.
While we implement strong security measures, no method of transmission or storage is 100% secure. We continuously work to improve our security practices and will notify you of any significant security incidents as required by law.
7. Data Retention
We retain your personal information for different periods depending on the purpose:
- Active Accounts: While your account remains active and for legitimate business purposes.
- Closed Accounts: Up to 7 years after account closure for regulatory compliance.
- Transaction Records: As required by financial regulations, typically 5-7 years.
- Marketing Communications: Until you unsubscribe or withdraw consent.
- Legal Matters: Until resolved, including any appeal periods.
We regularly review our data retention practices and delete information that is no longer required.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Request information about how your data is processed
Correction and Updates
- Correct inaccurate or incomplete information
- Update your personal details through your account
- Request correction of any errors in our records
Deletion and Restriction
- Request deletion of your personal information (subject to legal requirements)
- Restrict processing of your data in certain circumstances
- Object to processing based on legitimate interests
Marketing Communications
- Unsubscribe from marketing emails at any time
- Opt out of promotional communications
- Manage your communication preferences in your account
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience:
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security.
- Performance Cookies: Help us understand how you use our website to improve performance.
- Functional Cookies: Remember your preferences and personalize your experience.
- Marketing Cookies: Used to deliver relevant advertisements (with your consent).
You can manage your cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect website functionality.
10. International Data Transfers
As a global financial services provider, we may transfer your personal information to countries outside your residence, including:
- Countries where our servers and data centers are located
- Locations of our service providers and business partners
- Jurisdictions required for regulatory compliance
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.
If you believe we have collected information about a child, please contact us immediately.
12. Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you use.
We are not responsible for the privacy practices or content of third-party websites or services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:
- Notify you of material changes via email or through our platform
- Post the updated policy on our website with the effective date
- Provide advance notice for significant changes that affect your rights
- Obtain your consent where required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Regional Privacy Information
For European Union (EU) Residents (GDPR)
Under the General Data Protection Regulation (GDPR), you have additional rights including the right to data portability, the right to be forgotten, and the right to object to processing. Our lawful basis for processing includes contract performance, legal compliance, and legitimate interests.
For California Residents (CCPA)
Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, to delete personal information, and to opt-out of the sale of personal information (we do not sell personal information).
For Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate. If you have specific questions about your rights under local privacy laws, please contact us.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@capitaltradershub.com
General Support: support@capitaltradershub.com
Live Chat: Available 24/7 within your account dashboard
Data Protection Officer: dpo@capitaltradershub.com
We will respond to your inquiry within 30 days or as required by applicable law.
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